PRIVACY POLICY – RHINO PLUMBING AND DRAIN CLEANING
Effective Date: August 3, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Rhino Plumbing and Drain Cleaning ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
-Name, email address, phone number, physical address
-Payment information when applicable
-Opt-in records and timestamps for communication channels (e.g., SMS, email)
Non-Personal Information:
-IP address, browser type, device information
-Website usage patterns and analytics
-Cookies and similar technologies
Customer Communication:
-Records of inquiries and service requests
-Appointment details and preferences
-Service history and feedback
2. How We Use Your Information
We use collected data to:
-Provide and improve our plumbing services
-Process transactions and service requests
-Communicate with you regarding inquiries, appointments, and occasional offers
-Enhance website performance and user experience
-Ensure fraud prevention and security compliance
-Maintain accurate records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and updates.
Opt-In & Consent:
-You will only receive SMS messages if you have explicitly opted in
-We maintain timestamped records of all opt-in actions
-We comply with the TCPA and all applicable laws
Opt-Out Instructions:
-You can cancel SMS notifications at any time by replying "STOP"
-A final confirmation message will be sent
-No further messages will be sent unless you re-opt in
-Opt-out requests are processed within 24 hours
Message Frequency & Content:
-Frequency varies based on your service interactions
-Messages are strictly related to services you’ve requested
-Promotional content is sent only with specific, documented consent
Help & Support:
-Reply "HELP" to any message for assistance
-Or contact us at [email protected] during business hours
Carrier Information:
-Message and data rates may apply
-Carriers are not liable for delayed or undelivered messages
-Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional providers
SMS Data Protection Statement
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Sharing may occur only with service providers (like SMS platforms) necessary to deliver messages. All such vendors are required to maintain confidentiality and security of opt-in data.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share data with:
-Service Providers: e.g., payment processors or SMS vendors who help us deliver services. These providers are bound by confidentiality agreements.
-Legal Authorities: Only when required by law or to protect legal rights.
-Business Transfers: In the event of a merger or acquisition, your data remains protected under this policy.
Text messaging originator opt-in data and consent will never be shared, except with providers needed to deliver SMS services.
5. Data Security
We implement strong safeguards to protect your personal information:
-SSL encryption and secure transmission
-Secure login access controls
-Routine security audits and updates
-Employee training on data privacy and security
-Disaster recovery and data backup protocols
-Despite our efforts, no method is 100% secure. You use our services at your own risk.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
-Analyze visitor behavior
-Improve user experience
-Track session data and preferences
-Measure website performance
You may control cookie preferences via your browser. Disabling cookies may affect site functionality.
7. Your Rights & Choices
You have the right to:
-Access, update, or delete your personal information
-Opt-out of promotional emails by clicking “unsubscribe”
-Opt-out of SMS by replying “STOP”
-Request details on how your data is used
-Withdraw consent at any time
-File a complaint with a privacy authority if your rights are violated
-To exercise your rights, contact us using the details in Section 10.
8. Third-Party Links
Our website may include links to third-party platforms (e.g., booking or reviews). We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Privacy Policy
We may update this policy as needed. Updates will be posted on this page with the revised Effective Date. Continued use of our services implies agreement with the updated terms.
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Rhino Plumbing and Drain Cleaning
📍 262 S Emma Ave, Ventura, CA 93003
📞 1-805-320-5984
📧 [email protected]
🌐 https://rhinoplumbingventura.com
By using our website and services, you consent to this Privacy Policy.